Jan 30, 2025 | Home Technology, Helpful Tips, Digital Literacy

Telehealth is a convenient way to access healthcare services from the comfort of your home. It’s especially helpful for older adults or those who have trouble traveling to appointments, as it can save you time, reduce stress, and allow you to speak to a doctor without needing to leave home. If you’re not tech-savvy, don’t worry!

This guide will walk you through the basics of telehealth, its benefits, and how to quickly and easily contact your doctor or other medical professional online. 

What is Telehealth?

Sometimes it’s not convenient or even necessary to visit your healthcare provider in person. Your visit can be handled remotely. Telehealth is the use of technology to provide healthcare services without leaving the comfort of your own home. With telehealth, you can connect with your healthcare provider for consultations, prescriptions, follow-ups, and more through video calls, phone calls, or even simple text messages.

Benefits of Telehealth

1. Convenience: Speak with your doctor from your home, avoiding travel, long waits, or exposure to other illnesses.

2. Accessibility: Great for managing chronic conditions, refilling prescriptions, or getting advice for non-emergency health issues.

3. Affordability: Often, telehealth visits are less expensive than in-person appointments. Sometimes, providers don’t charge a deductible if it’s not a full office visit.

4. Privacy and Comfort: Discuss your health concerns in a private and familiar environment.

How to Get Started with Telehealth 

Here’s a step-by-step guide to help you access telehealth services: 

• Check with Your Doctor: Call your doctor’s office and ask if they offer telehealth services. Many clinics have specific platforms or apps they use for virtual visits.

• Prepare the Right Equipment: You don’t need much, just a phone, tablet, or computer with:

  • A camera (for video calls)

  • A microphone (usually built into your device)

  • Internet access 

• Set Up the Necessary Tools: Your healthcare provider will usually tell you which app or website to use, such as Zoom, MyChart, or a specific telehealth app. Download and install the app on your device. (You can ask a family member or friend to help if you’re not sure how.) 

• Schedule an Appointment: You’ll likely need to set up a time, just like an office visit. Call or email your provider or use their website to set up a telehealth appointment. You’ll receive instructions on how to join the call or chat at the scheduled time. 

• Prepare for Your Appointment: Write down your questions or concerns ahead of time. Keep your medical information handy, such as current medications and any symptoms you want to discuss. 

• Join the Appointment: At the scheduled time, open the app or click the link provided. Follow the prompts to connect with your doctor. 

Tips for a Smooth Telehealth Experience 

• Test Your Equipment: Practice making a video call with a family member or friend before your appointment to ensure everything works.

• Good Lighting and Quiet Space: Sit in a well-lit room where you can speak privately and without lots of background noise.

• Stable Internet: If possible, use your home Wi-Fi vs. a cell phone signal for a more reliable connection.

• Ask for Help: Don’t hesitate to ask someone to assist you with setting up and using telehealth tools. 

Common Questions About Telehealth 

Is telehealth secure? Yes, healthcare providers use secure, encrypted platforms to protect your privacy. 

What if I don’t have a computer or smartphone? You can still use telehealth through a simple phone call with your doctor. 

Can I get prescriptions through telehealth? Typically, yes. Check to be sure, but normally your doctor can send prescriptions to your pharmacy electronically after a telehealth visit. 

Conclusion 

Telehealth is a convenient and effective way to manage your healthcare needs, especially for older adults. With a little preparation and practice, you can enjoy the benefits of accessing quality care from your home. Don’t be afraid to ask for help from family, friends, or your healthcare provider to get started.

If you have further questions, contact your doctor’s office. They’ll be happy to help you through the process.

(Disclaimer: The info provided in this article does not cover every scenario and may have changed since the publishing of this article.)